Blog tagged as Customer Engagement Management

Customer Experience in Times of Remote Work

05.20.20 8:27 AM - By Thomas Wieberneit - Comment(s)
Many analysts, including myself, have repeatedly written about us having entered a new normal, which is enforced by a so-called green swan event – an event that according to BIS is “extremely disruptive and that could be behind a systemic crisis” (brackets set by Thomas Wieberneit). Supply chains ar...

Zoho - A True Unicorn

03.02.20 11:06 AM - By Thomas Wieberneit - Comment(s)
End of January Zoho held its 2020 Zoho Days, an analyst summit, which I was happy to attend, along with more than 60 colleagues, as the only analyst from Germany, as it seems. Sadly, it took me quite a while to complete this – Zoho deserves a faster commentare. But hey, let’s look forward and get ro...

Clouds, Data Models, and Experiences - Three Entities, One Topic

12.02.19 12:00 PM - By Thomas Wieberneit - Comment(s)
After having covered some press releases about new releases and commenting some interesting organizational changes it is time to have a look at another topic – the need for consistency in a suite of cloud products. Consistency not only in the most obvious part of a family of products and solutions –...

Clash of Titans - The War Cry: Oracle and Salesforce

09.11.18 9:29 AM - By Thomas Wieberneit - Comment(s)

More Food for Thought

In the last article Clash of Titans – Microsoft and SAP weigh in of this little series, I discussed the strategy of two of the big four and how they are positioned in the platform play of the business software titans – and others. This article covers the other two: Oracle and S...

SAP acquires CallidusCloud - A Snap Analysis from Down Under

02.01.18 1:23 PM - By Thomas Wieberneit - Comment(s)

The News

On January 30, 2018 SAP announced that its subsidiary SAP America, Inc. has entered into an agreement to acquire Callidus Software Inc., a leader in sales performance management and CPQ software. With a price tag of around $2.4 bn this is the most expensive acquisition SAP has announced in ...

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