Blog tagged as Cognigy

The great CCaaS Meltdown: What It Means for Customers and CX

08.28.25 5:56 PM - By Thomas Wieberneit - Comment(s)

The past weeks showed quite some interesting activity on the mergers and acquisitions and the partnership frontiers. NiCE acquired the German conversational AI rock star Cognigy for $955M and a short time later announced that the company enhanced its partnership with Salesforce. At nearly the same t...

How vendors help generating value with generative AI

03.16.23 7:06 PM - By Thomas Wieberneit - Comment(s)

The hype around generative AI, in particular ChatGPT is still at a fever pitch. It created thousands of start-ups and at the moment attracts lots of venture capital

Basically, everyone – and their dog – jumps on the bandwagon, with the Gartner Group predicting that it is getting worse, be...

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