CRM Evolution 2016 - Conference at a Glance
CRM Evolution 2016 revolved around two main topics- customer experience, customer engagement
- digital transformation
CRM Evolution 2015 was a very vibrant conference with lots of discussion that included a number of high profile industry influencers. For me as a first time attendee it was amazing how approachable many of these people are. But then this might come with the territory.
To understand these takeaways it...