ZohoDay 2025 offered the possibility for some good conversations with Zoho enterprise customers about their journey with Zoho. Another in-depth conversation I had during this event was with Adrian Castellanos of Selectra.
Selectra is a French company that was founded in 2007. It specializes in helpin...
On September 12, 2024, Zoho released a new, AI-rich version of Zoho Analytics that brings self-service BI to any persona in business.
The release added more than 100 features and now offers powerful AI and ML capabilities. These enable diagnostic insights, predictive analytics, and automatic ...
On January 8, 2024, Zendesk announced the acquisition of Klaus, “the industry leading AI-powered quality management platform”.
With AI driving a rapid increase in customer service interactions it is necessary for customer service teams to become more efficient while maintaining their quality ...
