Blog tagged as scalability

The New Cost-Effectiveness Argument

02.27.21 2:03 PM - By Thomas Wieberneit - Comment(s)

You don’t buy size 12 shoes for size 9 feet. You don’t get a Bugatti Chiron for grocery store runs. You don’t swat flies with field artillery. And you don’t buy more contact center technology than your business can reasonably grow into.

The customer service neighborhood of CRM was the wrong side of...

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