Blog tagged as Field Service
Salesforce brings its Field Service solution forward by a notch or two
09.04.20 8:52 AM - Comment(s)
Salesforce, Service, AI and ... IoT
01.28.19 10:36 AM - Comment(s)
AI, IoT, and CRM, three acronyms. However, these three belong together and should not be treated or looked at separately. One important reason for this is that companies and organizations can provide significantly better service experiences and, more importantly, results, by combining the capabiliti...
The News
On April 17, 2018 Salesforce announced their next-generation Field Service Lightning, which shall take customer experiences to new heights. The release implements four major improvements, which are:- The ability to easily plug in an appointment management into a web site
- Simplified initiation...
Salesforce brings Einstein to Field Service - A big Move?
07.13.17 10:41 AM - Comment(s)
On July 12, 2017 Salesforce announced its new, Einstein-enhanced version of Field Service. This release brings mainly three innovations to the already strong Service Cloud, which is the leading Customer Service solution according to Gartner Group. Here the complete wording of the press release, in c...
