Salesreps really love to feed data into their CRM system after a long day, or even during the week-end. They are truly looking forward to their weekly sales call with numbers that every single one of their colleague massaged themselves. They are obsessed with typing all sorts of entries into a quota...
Blog tagged as Mobile
Salesreps still hate their CRM - Here's what to do about it!
10.13.20 4:31 AM - Comment(s)
Ambient Computing and the Future of Mobile Apps
08.24.17 7:34 AM - Comment(s)
A short while ago Craig Rentzke from Helpshift pointed me to a particular episode of CXOTalk, featuring Kevin Henrikson of Microsoft and professor Anindya Ghose from NYU. Henrikson is responsible for Microsoft’s Outlook for Mobile, a personal information manager (PIM) app, whereas prof. Ghose comes ...
Salesforce brings Einstein to Field Service - A big Move?
07.13.17 10:41 AM - Comment(s)
On July 12, 2017 Salesforce announced its new, Einstein-enhanced version of Field Service. This release brings mainly three innovations to the already strong Service Cloud, which is the leading Customer Service solution according to Gartner Group. Here the complete wording of the press release, in c...
Customer Service in a World of Ambient Computing
07.11.17 7:48 AM - Comment(s)
Soon there will be an additional in-app customer service channel. So far we have a bunch of service channels, most of them requiring the user to leave the app to
- Pick up the phone for a call
- Browse for self support
- Open up an additional chat window
- Take on the social media channels
- Move on to ...
Zendesk - A Mobile CustServ Native?
07.04.17 9:56 AM - Comment(s)
Mid of April I published an article about the mobile in-app support landscape that, amongst other players, touched on Zendesk. In this article I stated: “Zendesk is not a mobile native. Their chat widget integrates into web pages and the company does not offer in-app chat. Instead the company offers...
