As enterprises scramble to deploy AI, the Great AI Debate’s eighth installment reveals a widening gap between what vendors are selling and what actually works at scale. Dr. Michael Wu and Jon Reed spent this episode cutting through the hype around language models, domain expertise, and the fina...
Blog tagged as Value
The Uncomfortable Truth About Enterprise AI in 2026: It's Not Intelligence, and That's a Problem
03.16.26 9:21 PM - Comment(s)
CRMKonvo - Freshworks on Platform, CRM and useful AI
11.21.20 9:35 AM - Comment(s)
Freshworks has is now officially a fresh (sorry, I really couldn't resist this pun) member of the club of platform players. The company introduced its own flavour of CRM and a platform that they build upon. What is next? Lot's of ground to cover. A CRKKonvo with Prakash Ramamurthy, Chief Product Off...
Customer Experience is the way! But where is its value?
04.28.20 11:00 AM - Comment(s)
These days, everyone, including myself, is talking about a great experience being the new differentiator. About product, and service being less and less of a factor distinguishing businesses. There is talk of customer experience, user experience, brand experience, product experience, consumable expe...
The Demo, the 7P of Planning, and Customer Experience
09.07.19 6:44 AM - Comment(s)
Being a consultant being called into or asked to do a product demo is inevitable. A demo is one of the most powerful tools that product/solution vendors and their partners have in their arsenal to convince prospects. The demo is a key part of the customer journey that the buyer of enterprise softwar...
