The past weeks showed quite some interesting activity on the mergers and acquisitions and the partnership frontiers. NiCE acquired the German conversational AI rock star Cognigy for $955M and a short time later announced that the company enhanced its partnership with Salesforce. At nearly the same t...
Blog tagged as conversational AI
The great CCaaS Meltdown: What It Means for Customers and CX
08.28.25 5:56 PM - Comment(s)
Beyond the hype - How to use chatGPT to create value
02.15.23 8:51 PM - Comment(s)
Now, that we are in the middle of – or hopefully closer to the end of – a general hype that was caused by Open AI’s ChatGPT, it is time to reemphasize on what is possible and what is not, what should be done and what not. It is time to look at business use cases that are beyond the hype and that can...
a great human - bot conversation with lots to learn
12.06.22 7:46 PM - Comment(s)
Inspired by a recent panel discussion as part of theIn the Hot Seat podcastthat I am involved in, I opened a chat with chatGPT3. ChatGPT is a language model by OpenAI that interacts in a conversational way. This way, it shall be able to follow a conversation, answer follow up questions or even admit...
