During the Salesforce AI Day on June 12 as well as the Salesforce AI Industry Analyst Forum on June 20, Salesforce provided a lot of interesting information on how the company addresses the challenge – or should I say problem – of trust into artificial intelligence. Salesforce sees this gap ...
The News
On September 14, 2022, Zendesk announced the release of its new customer sentiment and intent functionality: Intelligent Triage and Smart Assist. These new AI based solutions shall “enable businesses to triage customer support requests automatically and access valuable data at scale.
Intellig...
Everybody is talking of "creating customer experiences" - even I, although I am convinced that any experienced is created by the person on the receiving side of an engagement.
But then, how to formulate this in only a few words?
Nevertheless, when it comes to engaging with customers or...
It is the end of 2021 and I do not have anything better in mind than writing a last post for the year. So let's do it.
There have been some terms that were used more than others with some of them actually being quite hyped. Some of them for the right reasons, some of them for the wrong ones.
My f...
The word is that it takes two to Tango. It turns out that sometimes it needs three! I will not spoil the excitement by naming who they are, though.
Why do we have silos in enterprise software? How to remove them? Do they even need to be removed? Does throwing more software at a software problem help?...
