Blog categorized as Analysis

Pega's fix for runaway AI costs: stop the agents from thinking at runtime

06.13.26 11:55 AM - By Thomas Wieberneit - Comment(s)

The news

At its PegaWorld conference in Las Vegas on June 8, 2026, Pegasystems announced Pega Infinity 26, which it says will be available in Q3 2026. The principal change is commercial: Pega is moving away from per-token pricing for its AI agents toward a flat charge per completed "case," ...

Don't Step Into The Platform Trap: What Microsoft Build 2026 Could Mean for Your Next AI Stack Decision

06.06.26 5:04 AM - By Thomas Wieberneit - Comment(s)

Microsoft Build 2026 produced two announcements that, read together, describe something more interesting than the usual conference launch cadence: a plausible scenario in which enterprise AI stack decisions made in the next 12 months could become significantly harder to reverse. The operative word i...

Sapphire 2026 - What SAP actually did for CX

05.15.26 2:07 PM - By Thomas Wieberneit - Comment(s)

SAP Sapphire 2026 was a major platform announcement, a competitive shot at ServiceNow, a coherent acquisition story across Reltio, Dremio and Prior Labs. It featured an Anthropic partnership that puts Claude at the center of the SAP Business AI Platform. For anyone who cares about customer experienc...

SAP's Double Acquisition: How Dremio and Prior Labs Complete a Data Strategy the Competition Can't Easily Match

05.04.26 1:14 PM - By Thomas Wieberneit - Comment(s)

On May 4, 2026, SAP announced two acquisitions in the same breath: Dremio, an Apache Iceberg-native agentic data lakehouse, and Prior Labs, a pioneer of Tabular Foundation Models. Neither acquisition is exotic. Together, they are contributing to the most coherent enterprise AI platform strategy any ...

SAP Draws a Perimeter around Agentic AI and What That Means for the Rest of US

04.29.26 3:08 PM - By Thomas Wieberneit - Comment(s)

The most consequential enterprise AI governance document published this year arrived in late April with surprisingly little fanfare. SAP's updated API Policy, version 4/2026, is a short document in plain English. The clause that is most interesting is Section 2.2.2. It restricts how autonomous and g...

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