Google Cloud Next 2026 wrapped last week. The official version of the story is the one Google wanted you to read: 260 announcements, 1,302 customer use cases, the Gemini Enterprise Agent Platform, eighth-generation TPUs, a $75...
There is a moment in every technology cycle where a vendor decides the best way to signal relevance is to put the current buzzword in its name. We seem to be in that moment.
SugarCRM, the mid-market CRM vendor backed by Accel-KKR, just rebranded to SugarAI. The company declared that CRM as a category...
Zoho aspires to deliver the operating system for businesses with the goal of driving customers' margins by unifying business operations on one single technology platform. The most important part for delivering this vision is Zoho One.
Zoho One is Zoho's premier bundle of business applications. ...
These days, we are drowning in conflicting information about the value of generative and/or agentic AI. I, myself am researching for good studies that dive into the ROI that is generated by this technology, with limited success. Most information is anecdotal, or comes from success stories, which can...
Before immersing myself into SAP Connect 2025, I had a number of questions that I would like to get answered during the event. These included the ones below and naturally focused on SAP’s CX and AI sides of the house. Some of them I got answered, some of them not, at least not explicitly.
