During this episode we talked with Mitch Lieberman who has quite some experience in the CRM industry, on the vendor- and analyst side. He was with Epiphany, Sugar, and with G2, to name but a few.
He has the insight and the sharp mind that makes this conversation particularly interesting, without me...
Blog tagged as beyondCXM
CRMKonvos - Mitch Lieberman on CX, CDP and Conversational Excellence beyondCXM
10.03.20 9:17 AM - Comment(s)
CRMKonvos - beyondCXM: How to turn customers and employees into raving fans
09.25.20 10:07 AM - Comment(s)
#BeyondCXM. To turn customers and employees into fans as a possibiility to achieve sustainable business is what Ralf Korb and Thomas Wieberneit as hosts discussed with Dr. Winfried Felser and Marc Schmid, CEO of Novadoo.
Sometimes the magic of customer experience if found beyond normal processes and ...
In this episode we had the pleasure to talk with fellow long time analyst, influencer and CRM industry observer Marshall Lager about what value TikTok could bring to Oracle - if any - and continued from there to experiences and experience management upto raising the question about what lie...
