Blog tagged as CEM

How to add more Punk to CX

12.18.20 5:02 PM - By Thomas Wieberneit - Comment(s)

With our guest Adrian Swinscoe the CRMKonvos team walked the line between Punk and CX, discuss what they have in common.

Adrian is the author of Punk CX, a book that he is not ashamed to admit was conceived after having a drink or two. Punk is a reaction to the attempt at perfection and an obsession ...

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Customer Experience in Times of Remote Work

05.20.20 8:27 AM - By Thomas Wieberneit - Comment(s)
Many analysts, including myself, have repeatedly written about us having entered a new normal, which is enforced by a so-called green swan event – an event that according to BIS is “extremely disruptive and that could be behind a systemic crisis” (brackets set by Thomas Wieberneit). Supply chains ar...
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Customer Experience on Cruise Ships - It doesn't always need AI to deliver

01.11.20 10:08 AM - By Thomas Wieberneit - Comment(s)
It is this time of the year. Both, my wife Nicole and I put in long hours throughout last year, and yes, the pre-Christmas-time was not exactly a vacation, too … So, we were looking forward to some downtime and a family cruise with the line that prides itself as being “the home of the smile”. But, h...
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Nimble 2018 - The Story continues

12.08.18 11:07 AM - By Thomas Wieberneit - Comment(s)
The year 2018 is coming to an end, which means it is high time for some interesting product and roadmap news. Here’s some Nimble news (ok, not THAT fresh anymore, I have been incredibly busy recently). For starters, Nimble released its long awaited Mobile 3.0 for Android, complementing the iOS ...
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Data Rules - SAP acquires Qualtrics

11.13.18 11:32 AM - By Thomas Wieberneit - Comment(s)

The News

On November 11, 2018 SAP announced that it has entered a definitive agreement to acquire Qualtrics, the “global pioneer of the experience management (XM) software category”. Here is the full announcement for you to read: WALLDORF, Germany, PROVO, Utah, SEATTLE, Wash. — SAP SE(NYSE...
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