Blog tagged as Chatbots

It is this time of the year again - your favourite articles of 2022

01.03.23 11:04 AM - By Thomas Wieberneit - Comment(s)

Happy New Year to everyone!

Apart from all the political suff that I do not want to dive into, the year 2022 has seen a lot of exciting events and topics, from the rise and fall of the Metaverse, to lots of defaulting crypto companies. Towards the end of the year, chatGPt stirred up quite some waves.

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a great human - bot conversation with lots to learn

12.06.22 7:46 PM - By Thomas Wieberneit - Comment(s)

Inspired by a recent panel discussion as part of theIn the Hot Seat podcastthat I am involved in, I opened a chat with chatGPT3. ChatGPT is a language model by OpenAI that interacts in a conversational way. This way, it shall be able to follow a conversation, answer follow up questions or even admit...

How to overcome the process knowledge challenge with a little AI

06.04.21 7:25 AM - By Thomas Wieberneit - Comment(s)

Many a company has a severe challenge with how their processes actually work. Documentation may or may not be there. Tribal knowledge exists. Lots of repositories, too, including file systems, collaboration tools, chat tools, email, etc. In brief, there is the need for a solution. 

Startup Sevan...

Intercom takes on Zendesk

08.23.20 6:25 AM - By Thomas Wieberneit - Comment(s)

The News

Intercom is a conversational relationship platform that helps businesses build better customer relationships through personalized, messenger based experiences. It’s the only platform that delivers conversational experiences across the customer journey, with solutions for conversational mark...

Salesforce Customer Service Solution becomes Botty

06.25.19 10:08 AM - By Thomas Wieberneit - Comment(s)

The News

On June 17, 1019, Salesforce announced an enhancement of its customer service abilities by adding further channels for customer service and adding chatbot capabilities to these channels. This has the goal of offering the ability to create a more seamless service experience by offering engag...

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