Blog tagged as CRMKonvos

The new year just started, so it is the perfect time to look at some data. To keep you curious: There are some interesting data points. I looked at and reviewed the success of our CRMKonvos. We are streaming live on various channels, including my LinkedIn profile, several Facebook cha...

Starting with the concept of blades we went across a number of different topics related to customer experience with our guest Denis Seynhaeve.

Denis is the CEO of 3CLogic, a company that is dedicated to 'pluggable' contact centers in the cloud, helping organizations to provide good customer...

The CRMKonvos gang had the immense pleasure to chat with Ginger Conlon, CRM Playaz alumna and freshly minted Thought Leadership Director at Genesys.

Throughout her career, Ginger has seen and and gained more than a little marketing experience, looking more at the strategic angle than tactical executi...

Ecosystems is all I say - was his post in Linkedin. And as you can imagine, this sparked quite a discussion. Why? Because "he" is SAP's venerable Chief CX Evangelist Esteban Kolsky.

Not that it needs a reason to invite Esteban to a CRMKonvo (because he is always good for a well founded opin...

This CRMKonvo was supposed to be with Thomas Verly, a highly experienced Sales- and IT leader. We wanted to learn from his experience how to enable sales operations. What is important, what to measure? Do you really need a CPQ system?

Unluckily he could not participate due to the heavy snow storm in ...