Customer service is in the middle of a transition. Not only is technology capable of doing far more than it was, say, ten years ago, but also are customers expecting far more. That has a consequence for businesses. Automation and conversational AI are one thing. These technologies already help compa...
Blog tagged as Artificial Intelligence
How to walk a Fresh way towards CX and EX
11.24.21 6:34 PM - Comment(s)
The News
On November 11, 2021 Freshworks held its annual Freshworks Refresh event. This year, the event had a hybrid format with around 250 customers, partners and analysts participating on site while around 17k people have registered for online participation.
There was a social pr...
How autonomous automation is the future
11.17.21 8:55 PM - Comment(s)
During the past weeks I had a couple of observations and conversations that lead me to thinking that sometimes software vendors underestimate the power that their machine learning based systems could have to improve the lives and experiences of employees and customers.
From various vendors in v...
With Oracle Fusion Marketing into the Future of CRM?
09.25.21 2:01 PM - Comment(s)
The News
On September 20, 2021 Oracle announced during an Oracle Live event named “The future of CRM” Oracle Fusion Marketing, which is not the same as Oracle Marketing.
According to Rob Tarkoff, EVP and GM Oracle Advertising and Customer Experience, Oracle Fusion Marketing is a la...
The Platform CAN Do the Work. Let it!
07.10.21 11:57 AM - Comment(s)
On June 15, 2021, the CRMKonvos crew had the chance to chat with Andreas Schuster, Customer Success Director for SugarCRM in Europe, about the company’s evolving vision and goals. He did not disappoint.
Schuster has filled a variety of roles over the years, both in the software industry and outside o...
