Blog tagged as Customer Experience Management
SAP takes Qualtrics public - Surprise, Surprise
07.28.20 1:36 PM - Comment(s)
Salesforce Q1 FY21 Numbers - Quite Good, eh?
07.07.20 11:04 AM - Comment(s)
The news
It is reporting season – and I am actually already somewhat late to have a look at Salesforce’s Q1 figures of fiscal year 20/21 and to think about some implications. The earnings presentation makes for an interesting overview, more details are in the quarterly filing, the earnings release, ...Customer Experience in Times of Remote Work
05.20.20 8:27 AM - Comment(s)
Many analysts, including myself, have repeatedly written about us having entered a new normal, which is enforced by a so-called green swan event – an event that according to BIS is “extremely disruptive and that could be behind a systemic crisis” (brackets set by Thomas Wieberneit). Supply chains ar...
Customer Experience is the way! But where is its value?
04.28.20 11:00 AM - Comment(s)
These days, everyone, including myself, is talking about a great experience being the new differentiator. About product, and service being less and less of a factor distinguishing businesses. There is talk of customer experience, user experience, brand experience, product experience, consumable expe...
Zoho - A True Unicorn
03.02.20 11:06 AM - Comment(s)
End of January Zoho held its 2020 Zoho Days, an analyst summit, which I was happy to attend, along with more than 60 colleagues, as the only analyst from Germany, as it seems. Sadly, it took me quite a while to complete this – Zoho deserves a faster commentare. But hey, let’s look forward and get ro...

