Blog tagged as Customer Experience Management

SAP takes Qualtrics public - Surprise, Surprise

07.28.20 1:36 PM - By Thomas Wieberneit - Comment(s)

The News

On July 26, 2020, not two years after announcing the acquisition of Qualtrics, SAP announced its intent to take Qualtrics public. The timeline is yet to be communicated. What the press release basically says is that SAP’s cloud growth, including Qualtics was a ‘great success’. SAP itself wa...

Salesforce Q1 FY21 Numbers - Quite Good, eh?

07.07.20 11:04 AM - By Thomas Wieberneit - Comment(s)

The news

It is reporting season – and I am actually already somewhat late to have a look at Salesforce’s Q1 figures of fiscal year 20/21 and to think about some implications. The earnings presentation makes for an interesting overview, more details are in the quarterly filing, the earnings release, ...

Customer Experience in Times of Remote Work

05.20.20 8:27 AM - By Thomas Wieberneit - Comment(s)
Many analysts, including myself, have repeatedly written about us having entered a new normal, which is enforced by a so-called green swan event – an event that according to BIS is “extremely disruptive and that could be behind a systemic crisis” (brackets set by Thomas Wieberneit). Supply chains ar...

Customer Experience is the way! But where is its value?

04.28.20 11:00 AM - By Thomas Wieberneit - Comment(s)
These days, everyone, including myself, is talking about a great experience being the new differentiator. About product, and service being less and less of a factor distinguishing businesses. There is talk of customer experience, user experience, brand experience, product experience, consumable expe...

Zoho - A True Unicorn

03.02.20 11:06 AM - By Thomas Wieberneit - Comment(s)
End of January Zoho held its 2020 Zoho Days, an analyst summit, which I was happy to attend, along with more than 60 colleagues, as the only analyst from Germany, as it seems. Sadly, it took me quite a while to complete this – Zoho deserves a faster commentare. But hey, let’s look forward and get ro...

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