Blog categorized as Blog

Every single week, I sit through pitches from enterprise software vendors boasting about the next iteration of their " AI-powered sales pipeline optimization platforms". They promise to auto-magically turn cold leads into closed contracts while minimizing human intervention. That sounds gr...

The contemporary B2B sales landscape is currently drowning in its own engineering achievements. For the past decade, the holy grail of outbound sales development was scale: how many touches could an automated sequence tool squeeze out of a Sales Development Representative (SDR) per day? The answer w...

If you only read the press releases, Zendesk Relate 2026 told a strong, clean story. The era of the chatbot is over. Welcome the Autonomous Service Workforce. Resolution replaces deflection. Outcome-based pricing is the new norm. Specialization beats generalist orchestration.

That’s strong. Really st...

We have reached a point in the hype cycle where "AI" is being sprinkled on enterprise software like a seasoning on a cheap steak: it masks the poor quality of the underlying meat but doesn't make it more nutritious. In the latest CRMKonvo, Bhawani Shankar and the CRMKonvo team tore into th...

The AI Content Trap: Multiplying Mediocrity at Scale

Marketing has always suffered from a volume addiction; however, the advent of generative AI has turned a bad habit into a terminal condition. In the recent discussion with Volker Hildebrand in our CRMKonvo, we explored the uncomfortable reality tha...