Blog categorized as Analysis

Social Selling pioneer Nimble has an awesome start into 2017. First it got number 1 in CRM satisfaction by G2Crowd earlier in January, then friend and CRM godfather Paul Greenberg named Nimble a winner of the 2017 CRM Watchlist awards, and now Nimble announces the Smart Contacts add-in for Outlook, ...

On January 24, 2017 SAP released its results of their fiscal year 2016 – and the fourth quarter thereof. In a nutshell SAP:

• Delivered to its increased 2020 guidance
• Had an increase of 31 per cent in cloud subscription and support revenue, while still being able to increase the software license an...

On January 10, 2017, SAP announced a bundling of their IoT portfolio of initiatives to focus on business outcomes instead of technology while combining the set of emerging products and solutions under the brand name Leonardo – as in Leonardo Da Vinci, one of the most forward looking artists and inno...

Last week Freshdesk announced the acquisition of Bengaluru based SaaS data integration company Pipemonk, the seventh acquisition since mid of 2015. Pipemonk has been launched in 2014 and since has implemented integrations between many leading e-commerce-, accounting-, CRM-, Marketing-, and Billing a...

Sparked by an article by Bob Thompson, titled You had me at “Treat Customers as People” about Kustomer, a new kid on the customer service block, I ventured to reach out to founder Brad Birnbaum and his team to get some more information. After all the customer quadrant of software is quite crowded, a...