Zoho’s annual main customer event Zoholics took place in Austin, TX last week. The company presented updates to products and strategy and gave partners the opportunity to present themselves on a big show floor. In parallel to the event, Zoho published some interesting news about product enhancements...

The news

On May 29, 2024, Salesforce reported its results for the first quarter of the fiscal year 2025. Highlights are

• a total quarterly revenue of $9.133bn US, resembling a year-over-year growth of 11 percent
• a current remaining performance obligation of $26.4bn US
• a remaining performance obligation o...

By now, everyone has recognized that we are in an AI hype. Again. It is probably the fourth since Joseph Weizenbaum developed the famous ELIZA, a natural language processing program that was intended to explore communication between humans and machines.

In the early nineties we saw another wave when ...

What the heck is customer experience, and who is responsible for it? These are two very good questions, for which I, myself, have some very distinct answers.

Let’s start with them, before I dive deeper into that topic with Praval Singh, VP Marketing for Customer Experience at Zoho, who – naturally – ...

The News

On January 23, 2024, SAP announced the results of its Q4 and fiscal year 2023, along with an update of the company’s 2025 ambition. The ambition includes a shift of focus on key strategic growth areas and a restructuring program. This program will cost around 2.2 billion dollar and...