My past two column articles on CustomerThink dealt with how to determine the return of agentic investments and whether agentic AI delivers at all.
The question of ability to deliver is particularly interesting for me, as I am researching measurable results other than cost savings in contained busines...
On October 9, 2024, Zendesk held its AI Summit in New York’s Chelsea Industrial. The AI Summit is an event mainly for customers to inform themselves about what is new at Zendesk but also to network with each other. The event featured an interesting lineup of customer and partner speakers, he...
Oracle Cloud World is in the books, Dreamforce just wrapped up, Hubspot’s Inbound event is still on, and there is one key theme that overarches all three events.
And no, it is not Larry Ellison getting all cozy with AWS (or Azure, for that matter). It is also not that his keynote was distinctly geeky...
Dreamforce 2024 has (almost) started and the announcements are pouring in. Unsurprisingly, many of them are about AI, generative AI, Slack, and of course, agents. One of the major announcements that Salesforce made these days is about the release of Agentforce. According to Salesforce, Agent...
On September 12, 2024, Zoho released a new, AI-rich version of Zoho Analytics that brings self-service BI to any persona in business.
The release added more than 100 features and now offers powerful AI and ML capabilities. These enable diagnostic insights, predictive analytics, and automatic ...
