Blog tagged as User Experience

Salesforce Einstein Search - The Formula for Customer Success?

09.25.19 8:03 AM - By Thomas Wieberneit - Comment(s)

The News

Last week Salesforce announced Einstein Search, an enhancement of the search mechanisms that are already available in its applications. As usual you can read the announcement online or below. Salesforce wants to release three main issues with Einstein Search:    
  • The diverse inter...

Bots can kill Customer Experience

05.23.16 11:27 AM - By Thomas Wieberneit - Comment(s)
Bots are all the rage currently. By the looks of it they are at the peak of the hype cycle. We will see their deep fall into the trough of disillusionment soon. After all the well-known examples based on the Facebook messenger are somewhat underwhelming, to formulate it carefully. There is not much ...

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