Zoho held its annual ZohoDays outside of Austin in the beautiful Horseshoe Bay resort. While this is a good way away from Austin proper, it also gave the opportunity to have long and good conversations with Zoho execs, customers and fellow analysts outside of the conference and meeting rooms. And gu...
Blog tagged as Strategy
ZohoDay 2025 Brings Enterprise Swagger to the Lake
02.11.25 4:03 PM - Comment(s)
Sweet Transformation: Inside SugarCRM’s New Direction
01.31.25 2:35 PM - Comment(s)
Fresh from the 2025 SugarCRM Analyst Summit, waiting for my plane home, it is time to sort my thoughts.
From Monday, 1/27 evening to Wednesday 1/29 in the morning we had some time jam packed with information and good conversations with SugarCRM execs, customers, and in between analysts. The main summ...
SAP belittles its CX chops - and why this is dangerous
01.25.25 6:23 PM - Comment(s)
Cloud Wars’ Bob Evans recently did an excellent and very interesting interview with SAP CEO Christian Klein about SAP’s priorities, which include integrating generative AI with SAP Business AI “to address complex business challenges an drive holistic transformation by optimizing processes like quote...
Agentforce 2.0 - Champ or Chump?
12.20.24 2:33 PM - Comment(s)
The News
On December 17, 2024, Salesforce announced Agentforce 2.0 after introducing Agentforce 1.0 during the company’s Dreamforce event. With it, it repositions Agentforce as a “Digital Labor Platform” that is capable of supplying businesses with an infinite workforce. This way, they shall be able ...
The News
Yesterday, December 3, 2024, Salesforce reported its Q3 / 2025 numbers.
The company reported a total GAAP revenue of $9.44B US, which is a year-over-year change of eight percent and also slightly above the guidance of up to $9.36B that it gave after Q2. In addition, Salesforce raised the lowe...
