Back in 2015 the Washington D.C. Office of Unified Communications (OUC) started a re-platforming exercise of their backbone from an on premise system to a cloud based customer service solution. The Washington, D.C. Office of Unified Communications manages non-emergency services for 311 callers acros...
Blog tagged as Salesforce
The Secret Sauce of Success - Recipe unveiled by the DC Office of Unified Communications
11.25.18 7:34 AM - Comment(s)
Clash of Titans: Microsoft and SAP weigh in
08.28.18 10:37 AM - Comment(s)
A little recap
As it has been some time since I published Clash of Titans – Platform Play, the first part of this little series, let me start with a little recap. The business applications market, especially the CRM market, is evolving fast. CRM has morphed from concentrating on transactions to beco...Clash of Titans - Platform Play
08.14.18 10:52 AM - Comment(s)
A lot has evolved since my Clash of the Titans post that looked into how the big 4.5 (Microsoft, Oracle, Salesforce, SAP, and Adobe) and others are positioning themselves and their platform in the greater CRM arena. First, the commoditization of the business application has accelerated and the vendo...
Einstein smartens up Salesforce Service Cloud
07.23.18 5:38 AM - Comment(s)
The News
A few days ago Salesforce released a new iteration of its Service Cloud Einstein after infusing its artificial intelligence, Einstein, into the Service Cloud in February 2017. This release comes with three major enhancements to the Service Cloud:- Einstein Bots for Service
- Lightning Flow for ...
The future of CRM - as seen by Salesforce
06.14.18 10:17 AM - Comment(s)
The News
On June 13, 2018, during its annual Connections event, Salesforce announced a number of additions to their marketing cloud and their ecommerce and service clouds. The announcement goes into three main directions:- Based on the strategic alliance that Google and Salesforce entered into in Nov...
