Blog tagged as Salesforce

CRMKonvos - beyondCXM: How to turn customers and employees into raving fans

09.25.20 10:07 AM - By Thomas Wieberneit - Comment(s)

#BeyondCXM. To turn customers and employees into fans as a possibiility to achieve sustainable business is what Ralf Korb and Thomas Wieberneit as hosts discussed with Dr. Winfried Felser and Marc Schmid, CEO of Novadoo.

Sometimes the magic of customer experience if found beyond normal processes and ...

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Zoho Workplace - David has swung his sling

09.13.20 5:58 AM - By Thomas Wieberneit - Comment(s)

The News

On September 10, 2020 Zoho announced Zoho Workplace, a new cloud based product bundle that is targeted at making a workforce more effective and efficient by bundling collaboration, productivity, and communication tools into one integrated set. As a part of this release Zoho enriched the app...
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Salesforce brings its Field Service solution forward by a notch or two

09.04.20 8:52 AM - By Thomas Wieberneit - Comment(s)

The News

On September 1, 2020 Salesforce announced its next round of updates to its Field Service Management solution. Eric Jacobson, Salesforce VP Product Management, Field Service  and Gary Brandeleer, Senior Director Product Management, Field Service gave me an interesting briefing and demo ...
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Salesforce Q1 FY21 Numbers - Quite Good, eh?

07.07.20 11:04 AM - By Thomas Wieberneit - Comment(s)

The news

It is reporting season – and I am actually already somewhat late to have a look at Salesforce’s Q1 figures of fiscal year 20/21 and to think about some implications. The earnings presentation makes for an interesting overview, more details are in the quarterly filing, the earnings release, ...
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Salesforce News on different Topics - But Hey, are they really different?

11.14.19 11:24 AM - By Thomas Wieberneit - Comment(s)

The News

In the past month, Salesforce made announcements around some interesting topics. First, beginning of October, the company introduced Einstein’s Guide to AI Use Cases, a web tool that is targeted at helping businesses identify viable use cases and provide some information about what it takes...
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