Blog tagged as Einstein
Salesforce adds more Einstein and Quip to the Service Cloud. Is it good for the Experience?
03.20.19 9:33 AM - Comment(s)
Einstein smartens up Salesforce Service Cloud
07.23.18 5:38 AM - Comment(s)
The News
A few days ago Salesforce released a new iteration of its Service Cloud Einstein after infusing its artificial intelligence, Einstein, into the Service Cloud in February 2017. This release comes with three major enhancements to the Service Cloud:- Einstein Bots for Service
- Lightning Flow for ...
The future of CRM - as seen by Salesforce
06.14.18 10:17 AM - Comment(s)
The News
On June 13, 2018, during its annual Connections event, Salesforce announced a number of additions to their marketing cloud and their ecommerce and service clouds. The announcement goes into three main directions:- Based on the strategic alliance that Google and Salesforce entered into in Nov...
Salesforce Sales Cloud Supercharged - Einstein's next Move
03.09.18 12:17 PM - Comment(s)
The News
A few days ago Salesforce announced an update to its sales cloud that features Einstein powered predictions, insights, and productivity. The press release is linked above or alternatively you can read it below, along with some comments of mine. Salesforce is (again) addressing the three mai...Now that the major waves of Dreamforce 2017 have settled, the announcements and a good part of the running commentary has been delivered, it is time for me to have a look at my pre-Dreamforce predictions.
Having been briefed before the event but unluckily not been able to attend (nor having had the t...
