Blog tagged as Einstein

Salesforce lets the Genie out of the bottle!

06.23.23 8:31 PM - By Thomas Wieberneit - Comment(s)

The news

During the Salesforce AI Day on June 12 as well as the Salesforce AI Industry Analyst Forum on June 20, Salesforce provided a lot of interesting information on how the company addresses the challenge – or should I say problem – of trust into artificial intelligence. Salesforce sees this gap ...

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How vendors help generating value with generative AI

03.16.23 7:06 PM - By Thomas Wieberneit - Comment(s)

The hype around generative AI, in particular ChatGPT is still at a fever pitch. It created thousands of start-ups and at the moment attracts lots of venture capital. 

Basically, everyone – and their dog – jumps on the bandwagon, with the Gartner Group predicting that it is getting worse, be...

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Salesforce brings its Field Service solution forward by a notch or two

09.04.20 8:52 AM - By Thomas Wieberneit - Comment(s)

The News

On September 1, 2020 Salesforce announced its next round of updates to its Field Service Management solution. Eric Jacobson, Salesforce VP Product Management, Field Service  and Gary Brandeleer, Senior Director Product Management, Field Service gave me an interesting briefing and demo ...
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Salesforce Einstein Search - The Formula for Customer Success?

09.25.19 8:03 AM - By Thomas Wieberneit - Comment(s)

The News

Last week Salesforce announced Einstein Search, an enhancement of the search mechanisms that are already available in its applications. As usual you can read the announcement online or below. Salesforce wants to release three main issues with Einstein Search:    
  • The diverse inter...
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Salesforce Customer Service Solution becomes Botty

06.25.19 10:08 AM - By Thomas Wieberneit - Comment(s)

The News

On June 17, 1019, Salesforce announced an enhancement of its customer service abilities by adding further channels for customer service and adding chatbot capabilities to these channels. This has the goal of offering the ability to create a more seamless service experience by offering engag...
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