Zoho is well-known as a technology vendor for the SMB market. The company has products that support the whole range from single proprietors to larger companies. This range in itself is remarkable. For some time now, the company is diligently working on moving upmarket and to also support enterprises...
Blog tagged as Customer Success
How to zohotize a global business
04.25.24 4:25 PM - Comment(s)
About two years ago, I had the pleasure of speaking with Elie Katz of National Retail Solutions, NRS, about how he and his team “zohotized” NRS. During this year’s ZohoDay24, I was happy enough to continue this conversation with Rene Selemi, director of retail operations at IDT Corporation, the pare...
The power of a great customer - vendor relationship
03.08.24 2:20 PM - Comment(s)
As part of my series of customer interviews, I recently had the chance of speaking with Keith Cooper, vice president of customer experience at Bergen Logistics.
Bergen Logistics is a global third party logistics provider, based in North Bergen, New Jersey. It primarily serves the luxury fashion and h...
You are only as good as your customer remembers
02.24.24 8:26 PM - Comment(s)
As you know, I am very interested in how organizations are using business applications, which problems they do address, and how they review their success. In a next instance of these customer interviews, I had the opportunity to talk with Melissa Gordon, Executive Vice President, Enterprise Solution...
The other day, I had a look at my blog, checking the articles that resonated with you most in 2023.
Today, I'd like to do the same for my YouTube channel, CRMKonvos. Shameless plug - any new subscriber is cordially welcomed - it means a lot to us. "Us" means my colleagues Ral...
