Blog tagged as Customer Experience

CRMKonvos #17 - Entering The Dark Side of the Cloud

10.08.20 9:39 AM - By Thomas Wieberneit - Comment(s)

#CRMKonvos #17 - The dark side of the Cloud - danger, hope, liability, subscription, privacy ... are they all gone? Quo vadis on premise and managed services? We are looking at the dark side of the cloud, its effects, chances and possibilities.

We are also analysing the acquisition of Emarsys by SAP,...

CRMKonvos - Mitch Lieberman on CX, CDP and Conversational Excellence beyondCXM

10.03.20 9:17 AM - By Thomas Wieberneit - Comment(s)

During this episode we talked with Mitch Lieberman who has quite some experience in the CRM industry, on the vendor- and analyst side. He was with Epiphany, Sugar, and with G2, to name but a few.
He has the insight and the sharp mind that makes this conversation particularly interesting, without me...

CRMKonvos - The value of Tiktok for Oracle and the route beyond CXM

09.21.20 2:04 AM - By Thomas Wieberneit - Comment(s)
In this episode we had the pleasure to talk with fellow long time analyst, influencer and CRM industry observer Marshall Lager about what value TikTok could bring to Oracle - if any - and continued from there to experiences and experience management upto raising the question about what lie...

Zoho Workplace - David has swung his sling

09.13.20 5:58 AM - By Thomas Wieberneit - Comment(s)

The News

On September 10, 2020 Zoho announced Zoho Workplace, a new cloud based product bundle that is targeted at making a workforce more effective and efficient by bundling collaboration, productivity, and communication tools into one integrated set. As a part of this release Zoho enriched the app...

Salesforce brings its Field Service solution forward by a notch or two

09.04.20 8:52 AM - By Thomas Wieberneit - Comment(s)

The News

On September 1, 2020 Salesforce announced its next round of updates to its Field Service Management solution. Eric Jacobson, Salesforce VP Product Management, Field Service  and Gary Brandeleer, Senior Director Product Management, Field Service gave me an interesting briefing and demo ...

Categories

Tags