Blog tagged as Customer Experience

It's that time of year again. And although I'm not really into trend articles, I think it's time this year to start thinking about what's going on in the worlds of customer experience and customer relationship management – and how it's affecting businesses and customers. Especially since I was also ...

Many CRM systems are still well in the past. They do not do what their users, especially sales people want them to do. They do not see them as helpful. Why not? What can be done to improve the situation? The CRMKonvos team discusses with Denis Pombriant of Beagle Research.

Why do salespersons rather ...

With our guest Adrian Swinscoe the CRMKonvos team walked the line between Punk and CX, discuss what they have in common.

Adrian is the author of Punk CX, a book that he is not ashamed to admit was conceived after having a drink or two. Punk is a reaction to the attempt at perfection and an obsession ...

This episode starred Nicole France. Nicole is VP and Principal Analyst at Constellation Research. She focuses on digital marketing, sales effectiveness and customer experience.

We planned to talk with her about platforms and their role in the ecosystem; eventually we got there after talking shop abou...

In this episode we welcomed Lars Brodersen, author, publisher, and long time CRM expert.

Lars is the author of the customer manifesto, which he wrote as a reaction to a series of pretty unsettling customer experiences, starting from soured milk in his Latte Macchiato followed by an I don't care attit...