Blog tagged as Customer Experience

It is time for a stake in the ground again.

Of late, every vendor who used to play in the CRM arena positions itself as a „customer experience“ player and claims that its software “delivers customer experiences”. This is quite a claim. It also raises a lot of important questions.

What is “customer exp...

During ZohoDay 2022, I had the chance to have a longer conversation with Graham Dallas, business development manager of the ABL Group. Graham was responsible for the implementation of ABL Group's new CRM system.

ABL Group is the result of a 2020 merger of AqualisBraemar ASA and the LOC Group. It is a...

Customer success has become an interesting topic for software vendors and systems integrators, alike. I am thinking about this topic for a while now and now bring my thoughts to virtual paper after Jon Reed pinged me about it and after reading Josh Greenbaum’s very readable post about...

During ZohoDay 2022, I had the chance to have a longer conversation with Adi Mula, founder and CEO of Foodhub.

If you do not want to read too much but prefer watching the edited interview, you can do so here.

Similar to GrubHub and DoorDash, Foodhub allows residents of the UK, Indi...

During ZohoDay 2022, I had the chance to have a longer conversation with Elie Katz, founder and CEO of National Retail Solutions, NRS.

if you do not want to read too much but prefer watching the edited interview, you can do so here.

NRS was founded in 2015 and has  since then grown...