Blog tagged as CEX

How to add more Punk to CX

12.18.20 5:02 PM - By Thomas Wieberneit - Comment(s)

With our guest Adrian Swinscoe the CRMKonvos team walked the line between Punk and CX, discuss what they have in common.

Adrian is the author of Punk CX, a book that he is not ashamed to admit was conceived after having a drink or two. Punk is a reaction to the attempt at perfection and an obsession ...

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SAP takes Qualtrics public - Surprise, Surprise

07.28.20 1:36 PM - By Thomas Wieberneit - Comment(s)

The News

On July 26, 2020, not two years after announcing the acquisition of Qualtrics, SAP announced its intent to take Qualtrics public. The timeline is yet to be communicated. What the press release basically says is that SAP’s cloud growth, including Qualtics was a ‘great success’. SAP itself wa...
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Customer Experience in Times of Remote Work

05.20.20 8:27 AM - By Thomas Wieberneit - Comment(s)
Many analysts, including myself, have repeatedly written about us having entered a new normal, which is enforced by a so-called green swan event – an event that according to BIS is “extremely disruptive and that could be behind a systemic crisis” (brackets set by Thomas Wieberneit). Supply chains ar...
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Customer Experience on Cruise Ships - It doesn't always need AI to deliver

01.11.20 10:08 AM - By Thomas Wieberneit - Comment(s)
It is this time of the year. Both, my wife Nicole and I put in long hours throughout last year, and yes, the pre-Christmas-time was not exactly a vacation, too … So, we were looking forward to some downtime and a family cruise with the line that prides itself as being “the home of the smile”. But, h...
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Data Rules - SAP acquires Qualtrics

11.13.18 11:32 AM - By Thomas Wieberneit - Comment(s)

The News

On November 11, 2018 SAP announced that it has entered a definitive agreement to acquire Qualtrics, the “global pioneer of the experience management (XM) software category”. Here is the full announcement for you to read: WALLDORF, Germany, PROVO, Utah, SEATTLE, Wash. — SAP SE(NYSE...
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