Blog tagged as AI

The e-commerce industry has been pushing the exact same shopping cart down the exact same digital aisle for the better part of two decades. We have endlessly debated the optimal color for a checkout button. We have deployed massive Customer Data Platforms (to track users across the web. We have impl...

As enterprises scramble to deploy AI, the Great AI Debate’s eighth installment reveals a widening gap between what vendors are selling and what actually works at scale. Dr. Michael Wu and Jon Reed spent this episode cutting through the hype around language models, domain expertise, and the fina...

During ZohoDay 2026 in Austin, I had the opportunity to sit down and chat with Tony Thomas, the head of Zoho US. Tony has been in this role for just over a year, navigating an economic and technological landscape that got ever more complex. Our conversation covered everything from shifting...

ZohoDay 2026 is in the books, and it has again been an intense two days of information and discussions, starting off with some impressive statistics. In time for its 30^th anniversary, Zoho crossed the milestones of one million paying customers and an eye watering 150 million users. All this whi...

Zoho aspires to deliver the operating system for businesses with the goal of driving customers' margins by unifying business operations on one single technology platform. The most important part for delivering this vision is Zoho One. 

Zoho One is Zoho's premier bundle of business applications. ...