Thomas Wieberneit

Blog by Thomas Wieberneit

Together, Zoom and Five9 shape a new market

07.23.21 3:15 PM - By Thomas Wieberneit - Comment(s)

The News

On July 18, 2021, Zoom Video Communications, Inc. announced the acquisition of Five9, Inc. in an all-shares transaction. The transaction values Five9 at around $14.7 billion.

According to the press release “the acquisition is expected to help enhance Zoom’s presence with enterprise customers ...

The Platform CAN Do the Work. Let it!

07.10.21 11:57 AM - By Thomas Wieberneit - Comment(s)

On June 15, 2021, the CRMKonvos crew had the chance to chat with Andreas Schuster, Customer Success Director for SugarCRM in Europe, about the company’s evolving vision and goals. He did not disappoint.

Schuster has filled a variety of roles over the years, both in the software industry and outside o...

Why privacy is not an option

07.06.21 2:44 PM - By Thomas Wieberneit - Comment(s)

Data breaches, ransomware, stolen identities, collecting of data for no benefit of the customer, are only some of the things that we do see every day. There does not seem to be any privacy anymore. This makes privacy and data protection hot topics not only for customers, but also for software vendor...

Nimble strengthens its ability to be where the user is

07.01.21 3:11 PM - By Thomas Wieberneit - Comment(s)

I haven’t written much about Nimble recently; actually I haven’t written too much about anything lately. Now it is time to have a look into some interesting news that hit my desktop.

The News

On June 30, 2021, Nimble announced an integration with Microsoft Teams to streamline workspace collaboration.

T...

How to overcome the process knowledge challenge with a little AI

06.04.21 7:25 AM - By Thomas Wieberneit - Comment(s)

Many a company has a severe challenge with how their processes actually work. Documentation may or may not be there. Tribal knowledge exists. Lots of repositories, too, including file systems, collaboration tools, chat tools, email, etc. In brief, there is the need for a solution. 

Startup Sevan...

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