Thomas Wieberneit

Blog by Thomas Wieberneit

How to walk a Fresh way towards CX and EX

11.24.21 6:34 PM - By Thomas Wieberneit - Comment(s)

The News

On November 11, 2021 Freshworks held its annual Freshworks Refresh event. This year, the event had a hybrid format with around 250 customers, partners and analysts participating on site while around 17k people have registered for online participation.

There was a social pr...

How autonomous automation is the future

11.17.21 8:55 PM - By Thomas Wieberneit - Comment(s)

During the past weeks I had a couple of observations and conversations that lead me to thinking that sometimes software vendors underestimate the power that their machine learning based systems could have to improve the lives and experiences of employees and customers. 

From various vendors in v...

Nimble Workflows for added value

11.10.21 2:20 PM - By Thomas Wieberneit - Comment(s)

The News

I haven’t written about Nimble in a while. Probably a mistake, because there is always something interesting going on in the Nimble world.

Already on October 19 2021, Nimble announced the availability of a workflow functionality that is targeted at enabling teams to replace spreadsheets with ...

How SugarCRM is setting out to become a Titan

11.08.21 2:39 PM - By Thomas Wieberneit - Comment(s)

The news

On November 2, 2021, SugarCRM held an analyst summit to share what is going on at the company and to get some candid feedback of the participants. As usual for this type of event, there is quite some information that is still under NDA, so I will be able to cover some of it only in broad str...

Zoho One - The Operating System for Business

10.19.21 6:30 AM - By Thomas Wieberneit - Comment(s)

Zoho is a privately-owned technology company that was founded in 1996 as Adventnet, Inc. and has quietly evolved into an ambitious global player that serves the SMB and enterprise markets with cloud applications. The company offers a suite of more than 50 business, collaboration and productivit...

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