At the end of a year and the beginning of the following year all kinds of research organizations and pundits make their predictions. So could I but then, this year I choose to have a look at some predictions and comment on them. After all, there are predictions for all sorts of areas, including CX. ...
Blog by Thomas Wieberneit
Three CX predictions and how to get some value from them
01.13.23 5:41 PM - Comment(s)
How to improve CX in times of a downturn
01.09.23 10:40 AM - Comment(s)
Finally, it happened.
We lived in our blissful world of an abundance of money that fuelled the illusion of eternal and unlimited growth. The stock markets knew only one direction for a decade. They were rising and rising. Venture capital was readily available. Valuations of all sorts of companies, pr...
Happy New Year to everyone!
Apart from all the political suff that I do not want to dive into, the year 2022 has seen a lot of exciting events and topics, from the rise and fall of the Metaverse, to lots of defaulting crypto companies. Towards the end of the year, chatGPt stirred up quite some waves.
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CRM, CX and Customer Engagement - three humble wishes to better the industry
12.29.22 5:27 PM - Comment(s)
The CRM Playaz asked me about my take on CRM for 2023. Of course, I happily supplied an answer …
So, here we are. CRM in terms of concept and software is quite mature, after all it is around for quite some time. It went through some iterations and spun out into other areas, being more trans...
a great human - bot conversation with lots to learn
12.06.22 7:46 PM - Comment(s)
Inspired by a recent panel discussion as part of theIn the Hot Seat podcastthat I am involved in, I opened a chat with chatGPT3. ChatGPT is a language model by OpenAI that interacts in a conversational way. This way, it shall be able to follow a conversation, answer follow up questions or even admit...
