IEE just released standard 7012-2025 for machine readable personal privacy terms, nicknamed MyTerms. MyTerms covers interactions and agreements between individuals and service providers they interact with on a network. It defines a way for personal privacy requirements to be expressed as sta...
For the longest time, companies have been trapped by enterprise software vendors.
First by shrink-wrapped software packages.
Then by SaaS offerings.
Both situations led to what one even in a SaaS world can call shelfware – although these days the shelf is a virtual one instead of a physical one. Buyers...
CRM at its very origin, was a strategy. With the advent of systems that support the execution of this strategy, the term more and more got shifted to describe a system. This shift can get seen in the words of CRM GodfatherPaul Greenberg. His pre-2009 def...
Given this title, you probably wonder what the relationship between a suitcase and customer experience could be.
Well, I don’t know, too, and this story is more about how a suitcase and customer experience are related to each other.
Imagine the following not so uncommon scenario: you are on a multi se...
So, the time of agentic AI has come?
What does this mean? Not for businesses, but for business users. These days, the main tool in the quiver of every business user in an enterprise is … the web browser. Initially web interfaces to business software and then SaaS software has seen to this.
The result?...
