Blog categorized as Blog

Customer Experience in Times of Remote Work

05.20.20 8:27 AM - By Thomas Wieberneit - Comment(s)
Many analysts, including myself, have repeatedly written about us having entered a new normal, which is enforced by a so-called green swan event – an event that according to BIS is “extremely disruptive and that could be behind a systemic crisis” (brackets set by Thomas Wieberneit). Supply chains ar...

Corona is over! And now? Trust, agility, and relevance are key

05.12.20 9:03 AM - By Thomas Wieberneit - Comment(s)
Let’s fast forward about 6 months and Imagine that the Corona crisis is over. Well, not really over, but being on a way of economic and especially psychologic recovery. There will be (yet another) new normal, a new equilibrium of life, personal as well as business. Societies, governments, economies ...

Customer Experience is the way! But where is its value?

04.28.20 11:00 AM - By Thomas Wieberneit - Comment(s)
These days, everyone, including myself, is talking about a great experience being the new differentiator. About product, and service being less and less of a factor distinguishing businesses. There is talk of customer experience, user experience, brand experience, product experience, consumable expe...

Customer Experience on Cruise Ships - It doesn't always need AI to deliver

01.11.20 10:08 AM - By Thomas Wieberneit - Comment(s)
It is this time of the year. Both, my wife Nicole and I put in long hours throughout last year, and yes, the pre-Christmas-time was not exactly a vacation, too … So, we were looking forward to some downtime and a family cruise with the line that prides itself as being “the home of the smile”. But, h...

Clouds, Data Models, and Experiences - Three Entities, One Topic

12.02.19 12:00 PM - By Thomas Wieberneit - Comment(s)
After having covered some press releases about new releases and commenting some interesting organizational changes it is time to have a look at another topic – the need for consistency in a suite of cloud products. Consistency not only in the most obvious part of a family of products and solutions –...

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