Gartner rewrote the CRM rules this year. It was probably right to. Buyers still need to read the fine print.
Gartner's 2026 Magic Quadrant for CRM Sales Platforms is likely the most consequential edition in years. But it isn't because of the vendor movements. It's because of the rule changes that cau...
Google Cloud Next 2026 wrapped last week. The official version of the story is the one Google wanted you to read: 260 announcements, 1,302 customer use cases, the Gemini Enterprise Agent Platform, eighth-generation TPUs, a $75...
Three titan announcements in two weeks reveal what enterprise software vendors are actually fighting over in 2026, and it is not agents.
If you have been tracking enterprise AI announcements through 2025, you have been watching a race about agent counts. How many prebuilt agents. How many industry-sp...
Recently, while on the ground in Austin, Texas, attending ZohoDay 2026, I had the pleasure of sitting down with Vaibhav Dani, the CEO of Map Communications. In the enterprise software ecosystem, we talk endlessly about digital transformation, but it is always refreshing to ground those lof...
During ZohoDay26, I had the absolute pleasure of sitting down and talking CRM with Julie Lloyd from Acme Brick in beautiful Austin, Texas,. Naturally, the topic of the day was Acme Brick’s fascinating journey into the Zoho ecosystem.
As a CRM analyst and consultant, I've seen countless software deplo...
