The most important tool that enterprise software vendors have in their respective arsenals is their platform. While Vinnie Mirchandani rightfully states that Enterprise Software Platforms have so far underwhelmed, Denis Pombriant proclaims them the new battleground. In my opinion it is not that new ...
Blog tagged as SaaS
Customer Experience is a Platform Play - Always Was
02.07.18 11:37 AM - Comment(s)
SAP and Microsoft bring their Partnership to the Next Level
12.04.17 4:03 AM - Comment(s)
The News
On November 27 SAP and Microsoft announced a new level of their strategic partnership. Their key messages are that- S/4 is fully ready to run on Azure
- Microsoft is committed to SAP and will upgrade its internal financial systems to S/4 on Azure
- SAP will move a dozen (unspecified) “key internal...
Salesforce Aims At Making Life Easier For Agents
08.01.17 9:28 AM - Comment(s)
On July 27, 2017 Salesforce announced the availability of an update to their customer service platform Service Cloud. According to Keith Pearce, VP Marketing, Service Cloud, differentiation in customer service is no more a topic within industries, but across industries. Today, customer service in co...
Salesforce brings Einstein to Field Service - A big Move?
07.13.17 10:41 AM - Comment(s)
On July 12, 2017 Salesforce announced its new, Einstein-enhanced version of Field Service. This release brings mainly three innovations to the already strong Service Cloud, which is the leading Customer Service solution according to Gartner Group. Here the complete wording of the press release, in c...
Another Strong Year for SAP
01.25.17 3:54 PM - Comment(s)
On January 24, 2017 SAP released its results of their fiscal year 2016 – and the fourth quarter thereof. In a nutshell SAP:
- Delivered to its increased 2020 guidance
- Had an increase of 31 per cent in cloud subscription and support revenue, while still being able to increase the software license an...
