As you know, I am very interested in how organizations are using business applications, which problems they do address, and how they review their success. In a next instance of these customer interviews, I had the opportunity to talk with Melissa Gordon, Executive Vice President, Enterprise Solution...
Blog tagged as Employee Experience
You are only as good as your customer remembers
02.24.24 8:26 PM - Comment(s)
Truly Zoho - how doing right and capitalism coincide
03.02.23 6:58 PM - Comment(s)
The past 9 months have seen quite a rollercoaster in the tech industry. We have seen staggering profits, we continue to see stock buybacks, we have seen consolidation, mergers and acquisitions – and we have seen mass layoffs. Few of them were well handled or communicated. Even fewer showed any ...
The Value of Focus in A Platform World
12.01.20 4:22 PM - Comment(s)
Smaller enterprise software vendors today operate in a world where their fortunes may rise and fall on their ability to integrate with one or more cloud computing platforms. In many cases, having a connector or API for multiple platforms is a great means to survive and thrive. But it’s not the only ...
Tenacity - Improving Customer Experience by bettering Employee Experience
04.06.17 4:32 PM - Comment(s)
Following some of my posts on AI in customer service environments I got contacted by Daniel Doctor from Tenacity who invited me for a chat with Ron Davis, the founder and CEO of the company. Which I had. And it was an interesting conversation. In my articles I spent a lot of time focusing on how AI,...
