Starting with the concept of blades we went across a number of different topics related to customer experience with our guest Denis Seynhaeve.
Denis is the CEO of 3CLogic, a company that is dedicated to 'pluggable' contact centers in the cloud, helping organizations to provide good customer...
Ecosystems is all I say - was his post in Linkedin. And as you can imagine, this sparked quite a discussion. Why? Because "he" is SAP's venerable Chief CX Evangelist Esteban Kolsky.
Not that it needs a reason to invite Esteban to a CRMKonvo (because he is always good for a well founded opin...
Ecosystems are a big topic. What makes an ecosystem successful? What hurts? Are there any key elements to ecosystems to make them succeed? Does it differ from communities? Can a vendor survive without one? Or even better: Can customers succeed without? There are lots of questions to be answered in t...
For a few months now I have the pleasure of frequently interacting with Richard Rosen of Fastcall, a company that exclusively focuses on extending Salesforce with CTI software. Rich is a firm advocate of focusing on one ecosystem and to not serving multiple ones. As such he is a friend of Salesforce...
In my recent article on how to improve collaboration with Fastcall CTI I summarized a number of requirements that need to be fulfilled by a solution. A good vendor needs to fulfil at least this set of requirements.
· First and foremost: The software needs to do the job of making life for the em...
