The other day, I had a look at my blog, checking the articles that resonated with you most in 2023.
Today, I'd like to do the same for my YouTube channel, CRMKonvos. Shameless plug - any new subscriber is cordially welcomed - it means a lot to us. "Us" means my colleagues Ral...
It is the end of 2021 and I do not have anything better in mind than writing a last post for the year. So let's do it.
There have been some terms that were used more than others with some of them actually being quite hyped. Some of them for the right reasons, some of them for the wrong ones.
My f...
It is this time of the year and I want to extend a heart-felt Thank You! to all my readers who honour me by investing your time into reading my posts, sharing and commenting on them.
Thank You!
Below is the list of the top 10 posts read by you in 2021
#10: How to avoid the looming CRM crisis
#9:...
Customer journeys are as individual as customers. Every customer has different needs, preferences, knowledge, information and another way to resolve their issues. In brief, every customer has a context of their own.
As a consequence, customer journeys are often non-linear and move across different ch...
Following the great discussion about Customer Journey Orchestration that we had with Graham Hill it was obvious that this topic deserves and requires more attention. We had a lot of points and different terms, starting from customer journey management, customer managed journeys, customer journey ana...
