Blog tagged as Customer Experience

The impact of the supply chain on the customer experience

04.19.22 7:06 PM - By Thomas Wieberneit - Comment(s)

There are a couple of lessons that the pandemic taught us, apart from that there are different opinions about whether Bill Gates makes us all drones via the vaccines …

The most important one is that there is a need to not only look at the demand side but to also look at the supply chain when one want...

The Return of the Undead - Do they go B2B or B2C?

02.21.22 7:43 PM - By Thomas Wieberneit - Comment(s)

In the first part of this article, I explained why there is no metaverse (yet), although the idea is around for quite some years. Despite the current hype, it is just a re-emerging topic. Foundational technologies like VR are around since as long as the 50s although VR really entered our m...

Metaverse - The Return of the Undead

02.07.22 6:21 PM - By Thomas Wieberneit - Comment(s)

There. Is. No. Metaverse.

I am sorry to be a party pooper but read me out.

It doesn’t exist. At least not yet. And not for quite some years to come. I am talking of a decade or more. Perhaps not ever. And whence it comes, it probably looks different from what we see now, and we will likely call it by ...

RPA - hot or not? Here are the ultimate answers

01.26.22 6:56 PM - By Thomas Wieberneit - Comment(s)

One of today's big business topics is robotic process automation. What is it? A boon or a thing? Where is the real value in applying RPA and how to do it right? So many questions that the #CRMKonvos team needed to ask Sebastian Eggert of SOGEDES.

It is no secret that RPA has its roots in UI based tes...

The secrets to improving Sales Operations and thereby making your salespeople love their system

01.12.22 4:54 PM - By Thomas Wieberneit - Comment(s)

Three times is the charm. Our first attempt was disrupted by Texas getting off the (power) grid due to a winter storm, the second one due to Streamyard going offline (courtesy of a Google problem), now we finally made it happen and talked with an enterprise software user about sales operations.

Based...

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