In the past weeks I found more and more articles like this one that talk about the importance of continually exceeding customer expectations to be able to deliver a positive customer experience. Only this way, companies get advised, will they achieve customer loyalty and advocacy. I, frankly, ...
Blog tagged as Customer Experience Management
Customer Experience Management and Customer Expectations
08.10.16 12:00 AM - Comment(s)
Go Digital or Die - CRM Evolution 2016
05.27.16 5:06 PM - Comment(s)
CRM Evolution 2016 - Conference at a Glance
CRM Evolution 2016 revolved around two main topics- customer experience, customer engagement
- digital transformation
Measure Customer Experience - But Don't Over-Engineer
05.06.16 4:27 PM - Comment(s)
You have determined for your SME business that you want to improve your customers' experience.But you do not know how to measure it. And you want tangible results fast. And you want to contain the risk. After all there is nothing more risky than a big venture that promises results only i...
