Beginning of September 2025, the CRM Magazine published its 2025 CRM Industry Leader Awards on Destination CRM. This year, the awards nominate five outstanding companies across eleven categories. As in recent years, CRM Magazine asked some renowned analysts to chose Industry Leaders for 2025 using a...
Blog tagged as Customer Experience Management
Beyond the Call Center: Unifying CX, One Definition at a Time (Finally!)
09.03.25 5:59 PM - Comment(s)
The News
On September 14, 2022, Zendesk announced the release of its new customer sentiment and intent functionality: Intelligent Triage and Smart Assist. These new AI based solutions shall “enable businesses to triage customer support requests automatically and access valuable data at scale.
Intellig...
The history and trajectory of CRM - an expert view
04.20.21 2:37 PM - Comment(s)
CRM, in various incarnations, has been around since the 90s. If one counts in contact managers like Goldmine, then we are actually talking about the 80s. Some consider it a strategy, but whether it is or not, is a discussion that has been closed long ago.
Still, there is a lot going on. And I mean a ...
How to do marketing from a strategic point of view
03.30.21 1:14 PM - Comment(s)
The CRMKonvos gang had the immense pleasure to chat with Ginger Conlon, CRM Playaz alumna and freshly minted Thought Leadership Director at Genesys.
Throughout her career, Ginger has seen and and gained more than a little marketing experience, looking more at the strategic angle than tactical executi...
Digitization, Digitalization, Digital Transformation - A Stake in the Ground
12.29.20 3:15 PM - Comment(s)
Since about February or March of Anno Domini 2020 we regularly hear about how the Covid crisis is driving “digital transformation”. You now might ask yourself why I put this term into quotes. Bear with me for a minute, it’ll be explained …
For sure, this crisis is forcing many a company into enabling...
