Blog tagged as Customer Expectations

How (and why) a marine consultancy made Zoho core of their business

08.25.22 12:55 PM - By Thomas Wieberneit - Comment(s)

During ZohoDay 2022, I had the chance to have a longer conversation with Graham Dallas, business development manager of the ABL Group. Graham was responsible for the implementation of ABL Group's new CRM system.

ABL Group is the result of a 2020 merger of AqualisBraemar ASA and the LOC Group. It is a...

How to make Zoho a business's operating system

08.17.22 1:03 PM - By Thomas Wieberneit - Comment(s)

During ZohoDay 2022, I had the chance to have a longer conversation with Adi Mula, founder and CEO of Foodhub.

If you do not want to read too much but prefer watching the edited interview, you can do so here.

Similar to GrubHub and DoorDash, Foodhub allows residents of the UK, Indi...

CRMKonvos - Mitch Lieberman on CX, CDP and Conversational Excellence beyondCXM

10.03.20 9:17 AM - By Thomas Wieberneit - Comment(s)

During this episode we talked with Mitch Lieberman who has quite some experience in the CRM industry, on the vendor- and analyst side. He was with Epiphany, Sugar, and with G2, to name but a few.
He has the insight and the sharp mind that makes this conversation particularly interesting, without me...

Customer Experience on Cruise Ships - It doesn't always need AI to deliver

01.11.20 10:08 AM - By Thomas Wieberneit - Comment(s)
It is this time of the year. Both, my wife Nicole and I put in long hours throughout last year, and yes, the pre-Christmas-time was not exactly a vacation, too … So, we were looking forward to some downtime and a family cruise with the line that prides itself as being “the home of the smile”. But, h...

The Demo, the 7P of Planning, and Customer Experience

09.07.19 6:44 AM - By Thomas Wieberneit - Comment(s)
Being a consultant being called into or asked to do a product demo is inevitable. A demo is one of the most powerful tools that product/solution vendors and their partners have in their arsenal to convince prospects. The demo is a key part of the customer journey that the buyer of enterprise softwar...

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