Blog tagged as Customer Engagement
SAP acquires CallidusCloud - Take Two
04.12.18 5:41 PM - Comment(s)
SAP acquires CallidusCloud - A Snap Analysis from Down Under
02.01.18 1:23 PM - Comment(s)
The News
On January 30, 2018 SAP announced that its subsidiary SAP America, Inc. has entered into an agreement to acquire Callidus Software Inc., a leader in sales performance management and CPQ software. With a price tag of around $2.4 bn this is the most expensive acquisition SAP has announced in ...Freshworks acquires Zarget - A Snap Analysis from Down Under
08.30.17 10:25 AM - Comment(s)
The News
Freshworks on 29/08/2017 announced that it acquired Zarget, a conversion rate optimization software startup. With this being the ninth acquisition in about two years Freshworks is continuing to augment its development by adding missing functionality from outside while adding talent to the te...Ambient Computing and the Future of Mobile Apps
08.24.17 7:34 AM - Comment(s)
A short while ago Craig Rentzke from Helpshift pointed me to a particular episode of CXOTalk, featuring Kevin Henrikson of Microsoft and professor Anindya Ghose from NYU. Henrikson is responsible for Microsoft’s Outlook for Mobile, a personal information manager (PIM) app, whereas prof. Ghose comes ...
Customer Service in a World of Ambient Computing - The Service Center View
08.11.17 9:51 AM - Comment(s)
A few weeks ago I wrote an article about customer service in a world of ambient computing. This article looked at customer service from a customer’s point of view. In it I described how I see customer service getting humanized again by leveraging the advances in AI technologies like Natural Language...
