Happy New Year to everyone!
Apart from all the political suff that I do not want to dive into, the year 2022 has seen a lot of exciting events and topics, from the rise and fall of the Metaverse, to lots of defaulting crypto companies. Towards the end of the year, chatGPt stirred up quite some waves.
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On November 10, 2022, SugarCRM held its annual analyst day in the beautiful Chaminade resort in Santa Cruz. In attendance was an elusive crowd of 14 analysts and six customer representatives, along with the SugarCRM executives.
We gathered to inform ourselves about what is going on, what will be goin...
When talking about CRM systems, people – especially managers – mostly think about functions, features, and control. How can a process be supported and managed? How can I get good analytics out of the system? Does it fit into the existing IT landscape?
These and many similar questions take precedence ...
On January 20, 2022 Medallia announced that it has entered into a definitive agreement to acquire Thunderhead, the leader in customer journey orchestration, or like the press release states it, leader in every-channel journey orchestration.
The transaction is expected to close in th...
It's that time of year again. And although I'm not really into trend articles, I think it's time this year to start thinking about what's going on in the worlds of customer experience and customer relationship management – and how it's affecting businesses and customers. Especially since I was also ...
